Great service and location. We wanted to spend some more time at the beach so they let us borrow some chairs and extended our parking even after we checked out!
Great location on the beach. Very large TVs in the rooms. Good accommodations and even some free beach toy rentals
Also when we checked in, we asked about parking. The extremely rude receptionist spoke down to us. She asked "what kind of car?" I replied with black BMW. She then asked, what number? I responded with, "Ummmm what do you mean, what number?"... "what number is your car?!?!?" (She meant model number lol) eventually I figured it out and responded with 328 but not sure why she just didn't ask what model.... either way, the experience here was beyond terrible.
Checked in with my boyfriend the 6th, checked out the 7th. Rude and unpleasant girl at the front desk. We are both in our late twenties and grew up in Del Mar together and this place was somewhere we were really looking forward to staying in. Too bad we left with him having 33 BED BUG BITES. Counted straight from a medical doctor in urgent care. When we called back to tell the hotel staff they completely denied that they came from the hotel. We stayed out of our own home for a single night! Of course they came from your hotel. Sad part is we never asked these people for anything... maybe an apology or acknowledgement? Nope. We wanted them to be aware so this horrific situation doesn't happen to someone else or their family. Also couldn't do anything to get residue sand out of the bed (that was there before us) and one of our shower towels had a brown/gray stain on it. I think it's safe to say won't ever be back.
So my girlfriend and I stayed there on Oct 6th and checked Oct 7th. We both grew up in Del Mar and had always wanted to stay there. On Saturday when I got home and to urgent care the doctor counted 33 BED BUG BITES on my body. When I called the hotel to let them know what had happened so it didn't happen to anyone else, they assumed I was trying to get something free from them and denied it wholeheartedly. Now I don't own a hotel, but if anyone so much as mentioned bed bugs after staying at my establishment I would be doing anything in my power to make them happy and at the very least apologize. Very disappointing response from somewhere I had always wanted to say. I really didn't expect much since it's a "motel" but for $199+ a night, I at least expected clean sheets and good customer service. If I could give this place lower than 1 star I would. DO NOT GO HERE.
The room was clean and had a fridge and microwave. It was everything I would want from a basic motel room. But it wasn't a basic motel room because when I stepped out my door I was looking at the Pacific ocean. We spent all day playing with the kids on the great beach, then spent the evening watching the ocean from the deck and seeing whales spout water into the air.
Del Mar Motel On The Beach is a US Lodging based in Del Mar, California. Del Mar Motel On The Beach is located at 1702 Coast Blvd, Del Mar, CA 92014, USA.
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